• Serve 7 Credit Union Sites in Southern and Northern California.  Keep the branches up to serve USE’s 90,000 members.

• Remotely monitor systems to proactively service and troubleshoot, avoiding outages.
• Remote programming capability to assist with Moves, Adds and Changes of site.
  
• Timely Response.24/7 availability. Dedicated Maintenance Customer Hotline with Paging.
  
• Dedicated Project Management and knowledgeable technicians able to respond within contracted time.
• “Crash kit” of parts to support older systems and get them up immediately in case of failure.
• Decrease current maintenance contract spend.
• Background Check, Security clearance, Insurance and Consistency of service technician important.  Each site has special needs.

Schedule:  Ongoing customer.
 
Critical Business Issue: 

• Branch Communication vital
• Frugally Maintaining Technology Investment Important
• Immediate 24/7 response necessary
• Access to hard to find parts and skilled technicians mandatory
• Remote capabilities helpful
• Consistent, Friendly technician availability for on site needs appreciated
• Help desk for questions, concerns, ideas and new technology reviews
• Cut maintenance spend without sacrificing service
  

Capabilities:

• Support of all Avaya and Nortel PBX & Key Systems

• Certified, Trained, Authorized & Experienced Technicians
• Remote Monitoring and Service Center
• Help Desk
• In stock and on site “crash kit” availability
• Support new and legacy systems
• New and refurbished parts availability
• Dedicated Toll Free Maintenance Customer Hot Line, 24/7 Paging
• Dedicated Project Manager

Results: Highly satisfied customer since 2004.

Case studies...
We've helped our Customers with their Maintenance & Insurance, and we'd like to share with you how.

• USE
• Atlas Construction
• CRM Learning

Frequently asked...
Click here to read the questions we hear most about Maintenance & Insurance.

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